> ## Documentation Index
> Fetch the complete documentation index at: https://docs.highailabs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Known Issues & Workarounds

> Current known bugs, limitations, and workarounds for the High IQ app.

High IQ is in active development. This page lists known issues we are aware of and any available workarounds. We update this page as issues are resolved and new ones are discovered.

<Info>
  **Last updated:** February 2026. High IQ is currently in beta. We ship updates frequently and appreciate your patience as we improve the app.
</Info>

## Current Known Issues

<AccordionGroup>
  <Accordion title="iOS only — no Android or web version">
    **Status:** By design (not a bug)

    High IQ is currently available exclusively on iOS (iPhone and iPad). There is no Android app or full web app at this time.

    **Workaround:** You can browse the strain database and read strain profiles on the [This Is Why I'm High website](https://thisiswhyimhigh.com) from any device. The website includes the full strain encyclopedia, High Families, terpene data, and research hub.

    **Outlook:** Android support is on the roadmap but does not have a confirmed release date.
  </Accordion>

  <Accordion title="Label scanner may struggle with handwritten or damaged labels">
    **Status:** Known limitation

    The AI label scanner works best with printed dispensary labels. Handwritten labels, heavily creased labels, or labels with ink smudges may not parse correctly.

    **Workaround:** If the scanner cannot read your label, use manual entry to add the strain and its details to your stash. You can also try taking the photo from a different angle or in better lighting.

    **Outlook:** Scanner accuracy is continuously improving as the AI model is trained on more label formats.
  </Accordion>

  <Accordion title="Report generation can be slow on poor connections">
    **Status:** Known limitation

    AI-powered reports use streaming (Server-Sent Events) to deliver sections in real time. On slow or unreliable connections, the stream may stall or take significantly longer than the typical 30-90 seconds.

    **Workaround:** Use a stable Wi-Fi connection when generating reports. Keep the app in the foreground during generation — switching apps can pause the stream. If a report stalls for more than 2 minutes, go back and regenerate it.

    **Outlook:** We are investigating offline queuing so reports can generate in the background and notify you when ready.
  </Accordion>

  <Accordion title="Strain images may take a moment to load">
    **Status:** Known limitation

    Strain images are loaded from a CDN and cached locally. On first view, images may take 1-3 seconds to appear, especially on cellular connections. Scrolling quickly through the strain list may show placeholder images briefly.

    **Workaround:** Images are cached after the first load, so subsequent views are instant. Scrolling more slowly gives images time to load.

    **Outlook:** We are working on improved prefetching and lower-resolution preview images for faster initial loads.
  </Accordion>

  <Accordion title="Push notifications not yet available">
    **Status:** Planned feature

    High IQ does not currently send push notifications for restock reminders, new strain alerts, or report completion.

    **Workaround:** Check the app periodically for updates to your reports and stash status. The Stats dashboard shows restock predictions that you can check manually.

    **Outlook:** Push notifications are planned for a future release.
  </Accordion>

  <Accordion title="Dark mode may have visual inconsistencies on some screens">
    **Status:** In progress

    While dark mode is supported throughout the app, some screens or components may have minor visual inconsistencies such as slightly mismatched background shades or text contrast issues.

    **Workaround:** If a screen is difficult to read in dark mode, switch to light mode temporarily via **Settings > Appearance**. Report specific screens with issues to help us fix them.

    **Outlook:** We are systematically auditing all screens for dark mode consistency.
  </Accordion>

  <Accordion title="Dutchie order import limited to email-based parsing">
    **Status:** Known limitation

    Dutchie order import currently works by parsing order confirmation emails. There is no direct API integration with Dutchie at this time, which means orders placed without email confirmations cannot be automatically imported.

    **Workaround:** For orders without email confirmations, use photo capture on the physical receipt or the Dutchie order history page (screenshot), or enter the order manually.

    **Outlook:** We are exploring direct dispensary integrations for a more seamless import experience.
  </Accordion>

  <Accordion title="Stats may not update immediately after adding data">
    **Status:** Known behavior

    After adding a new stash item, session, or order, the Stats dashboard and badge progress may take a few seconds to recalculate. Complex statistics like consumption velocity and restock predictions involve aggregation that runs asynchronously.

    **Workaround:** Navigate away from the Stats tab and return after a few seconds. Pull to refresh if stats still appear stale.

    **Outlook:** This is expected behavior. Stats calculations are near-real-time but not instantaneous for complex aggregations.
  </Accordion>
</AccordionGroup>

## Recently Fixed

| Issue                                            | Fixed In | Date     |
| ------------------------------------------------ | -------- | -------- |
| Search results occasionally showing duplicates   | v1.4.2   | Feb 2026 |
| Stash quantity not updating after editing        | v1.4.1   | Jan 2026 |
| App crash when opening very long strain profiles | v1.4.0   | Jan 2026 |

## Reporting New Issues

If you encounter a bug not listed here, please report it so we can investigate and fix it.

<Steps>
  <Step title="Note what happened">
    Describe what you were doing when the issue occurred, what you expected to happen, and what actually happened.
  </Step>

  <Step title="Check your app version">
    Go to **Settings** in the app and note the version number shown at the bottom. Include this in your report.
  </Step>

  <Step title="Take a screenshot if possible">
    A screenshot or screen recording helps us reproduce the issue faster.
  </Step>

  <Step title="Contact support">
    Send your report to [support@thisiswhyimhigh.com](mailto:support@thisiswhyimhigh.com) with the details above.
  </Step>
</Steps>

## Still Having Issues?

<Snippet file="contact-support.mdx" />