> ## Documentation Index > Fetch the complete documentation index at: https://docs.highailabs.com/llms.txt > Use this file to discover all available pages before exploring further. # Master User Journey > The complete end-to-end user journey map for High IQ — from first app open to power user, covering every state, transition, and milestone. ## Overview This page maps the complete user journey through the High IQ mobile app — from the moment a user downloads the app to becoming a power user with deep engagement across all features. Every user passes through distinct phases, each unlocking new capabilities and deepening their relationship with the platform. ## Master Journey Map ```mermaid theme={null} graph TD A[App Download] --> B[First Launch] B --> C{Signed In?} C -->|No| D[Signed-Out Experience] C -->|Yes| E[Onboarding Complete] D --> D1[Preview Dashboard] D1 --> D2[Browse Locked Features] D2 --> D3[Tap Locked Card] D3 --> D4[Sign-In Prompt] D4 --> C E --> F[Empty State - Phase 1] F --> G{First Action} G -->|Add Strain| H[Manual Stash Entry] G -->|Upload Receipt| I[Receipt Photo Upload] G -->|Scan Label| J[Label Scanner] G -->|Browse Strains| K[Strain Discovery] G -->|Gmail Import| L[Gmail Sync Wizard] H --> M[First Strain in Stash] I --> M J --> M K --> K1[Favorite a Strain] K1 --> M L --> M M --> N[Active User - Phase 2] N --> N1[Generate First Notebook] N --> N2[Add Dispensary] N --> N3[Start Ranking] N --> N4[View Stats] N --> N5[Ask Professor High] N1 --> O[Engaged User - Phase 3] N2 --> O N3 --> O N4 --> O N5 --> O O --> P[Regular Habits] P --> P1[Weekly Orders] P --> P2[Daily Stories] P --> P3[Achievement Hunting] P --> P4[Shopping Agent Use] P1 --> Q[Power User - Phase 4] P2 --> Q P3 --> Q P4 --> Q Q --> Q1[50+ Strains Collected] Q --> Q2[Multiple Dispensaries] Q --> Q3[Full Rankings] Q --> Q4[Pro Subscriber] Q --> Q5[Level 15+] style A fill:#f0f9ff style E fill:#ecfdf5 style M fill:#fef3c7 style O fill:#ede9fe style Q fill:#fce7f3 ``` ## Journey Phases ### Phase 0: Pre-Authentication The user has downloaded the app but has not signed in. They experience a preview version of the dashboard. ```mermaid theme={null} stateDiagram-v2 [*] --> AppOpened AppOpened --> PreviewDashboard PreviewDashboard --> BrowseLockedFeatures BrowseLockedFeatures --> TapLockedCard TapLockedCard --> SignInPrompt SignInPrompt --> CreateAccount: New User SignInPrompt --> SignIn: Returning User SignInPrompt --> PreviewDashboard: Dismiss CreateAccount --> OnboardingComplete SignIn --> OnboardingComplete OnboardingComplete --> [*] ``` **Key states:** | State | What the User Sees | | ----------------- | --------------------------------------------------------------- | | Preview Dashboard | Mock data with locked overlays (e.g., "24.5g across 6 strains") | | Locked Feature | Realistic preview with glass-morphism lock overlay | | Sign-In Prompt | Authentication modal triggered by tapping any locked section | **Edge cases:** * User force-quits during sign-up — resumes at last completed step * User has Google account but declines Gmail permissions — proceeds without Gmail sync * Network offline during sign-in — error message with retry option *** ### Phase 1: Empty State (First 5 Minutes) The user has authenticated but has zero data. Every feature shows empty states with clear calls-to-action. ```mermaid theme={null} graph LR A[Authenticated] --> B[Empty Dashboard] B --> C[Empty Stash] B --> D[Empty Notebooks] B --> E[Empty Collection] B --> F[Empty Stats] C --> C1[Add First Strain CTA] D --> D1[No Data Yet Message] E --> E1[Start Collecting CTA] F --> F1[Add Data to See Stats] C1 --> G[First Data Entry] G --> H[Phase 2: Active User] ``` **Key actions available:** 1. Add a strain manually (search 16,000+ database) 2. Upload a receipt photo 3. Scan a product label 4. Browse strain database 5. Connect Gmail for bulk import 6. Ask Professor High a question **First-time value triggers:** | Trigger | Time to Value | Impact | | -------------------- | ------------- | -------------------------------------------- | | Add first strain | \~30 seconds | Stash populated, dashboard comes alive | | Upload first receipt | \~2 minutes | Multiple strains added, order history begins | | Gmail import | \~3 minutes | Months of history imported, stats populated | | Scan first label | \~15 seconds | Terpene data extracted, High Family revealed | *** ### Phase 2: Active User (First Week) The user has some data and is exploring features. ```mermaid theme={null} graph TD A[Has Data in Stash] --> B{Explore Features} B --> C[Stash Management] C --> C1[Sort & Filter] C --> C2[Change Card Variants] C --> C3[Log Consumption] C --> C4[Mark Empty] B --> D[Notebooks] D --> D1[Generate First Notebook] D1 --> D2[View 5-Tab Analysis] D2 --> D3[Experience Story View] B --> E[Collection] E --> E1[Set Collection Statuses] E1 --> E2[Start ELO Rankings] E2 --> E3[Head-to-Head Comparisons] B --> F[Dispensaries] F --> F1[Save First Dispensary] F1 --> F2[Add Menu URLs] F2 --> F3[Try Shopping Agent] B --> G[Ask AI] G --> G1[Personal Questions] G --> G2[Strain Research] G --> G3[Recommendations] B --> H[Stats Dashboard] H --> H1[Overview Metrics] H --> H2[Activity Heatmap] H --> H3[Spending Charts] ``` **Key milestones:** | Milestone | Unlocks | | ------------------------ | ---------------------------------------- | | 3 strains in stash | ELO ranking available | | First notebook generated | Stories viewer, Daily Stories | | First dispensary saved | Shopping Agent available | | 5 consumption events | Predictive analytics (velocity, restock) | | First favorite saved | Personalized recommendations improve | *** ### Phase 3: Engaged User (Weeks 2-4) Regular usage patterns emerge. The user develops habits around specific features. ```mermaid theme={null} graph TD A[Engaged User] --> B[Regular Order Upload] A --> C[Daily Story Viewing] A --> D[Achievement Progress] A --> E[Collection Curation] A --> F[Shopping Agent Prep] B --> B1[Receipt Photos] B --> B2[Gmail Quick Sync] B --> B3[Manual Entry] C --> C1[Morning Story Check] C1 --> C2[Build Viewing Streak] C2 --> C3[Daily Stories Achievement] D --> D1[Track Active Quests] D1 --> D2[Earn Common Badges] D2 --> D3[Earn Rare Badges] D3 --> D4[Level Up Identity] E --> E1[Mark Owned/Tasted/Wanted] E1 --> E2[Regular Rankings] E2 --> E3[Definitive Top 5] F --> F1[Save Dispensary Menus] F1 --> F2[Pre-Visit Scan] F2 --> F3[Informed Purchase] ``` *** ### Phase 4: Power User (Month 2+) Deep engagement across all features with strong data history. ```mermaid theme={null} graph TD A[Power User] --> B[Data-Rich Profile] A --> C[Full Analytics Use] A --> D[Advanced AI Usage] A --> E[Achievement Mastery] A --> F[Community Contribution] B --> B1[50+ Strains Collected] B --> B2[Multiple Dispensaries] B --> B3[Months of History] B --> B4[Complete Rankings] C --> C1[Spending Optimization] C --> C2[Consumption Velocity] C --> C3[Restock Predictions] C --> C4[Pattern Analysis] D --> D1[Complex AI Queries] D --> D2[Menu Scan Comparisons] D --> D3[Personalized Plans] E --> E1[Epic & Legendary Badges] E --> E2[Level 15+] E --> E3[Featured Achievements] E --> E4[Identity Title Earned] F --> F1[Queue New Strains] F --> F2[Gmail Domain Contributions] F --> F3[Label Scan Submissions] ``` ## User Progression Metrics ```mermaid theme={null} pie title User Engagement Distribution (Target) "Phase 0 - Preview Only" : 30 "Phase 1 - Empty State" : 15 "Phase 2 - Active User" : 25 "Phase 3 - Engaged User" : 20 "Phase 4 - Power User" : 10 ``` ## Key Conversion Points | From → To | Primary Trigger | Secondary Trigger | | ----------- | ----------------------- | --------------------------- | | Phase 0 → 1 | Tap locked feature | Browse strain, want to save | | Phase 1 → 2 | Add first strain | Upload first receipt | | Phase 2 → 3 | Generate first notebook | Earn first achievement | | Phase 3 → 4 | Subscribe to Pro | 30+ strains collected | ## Drop-Off Risk Points | Risk Point | Why Users Drop Off | Mitigation | | ------------------------- | ------------------------ | ------------------------------------------------------- | | Empty stash (Phase 1) | No clear starting action | Quick Actions grid with "Upload Receipt" as primary CTA | | First notebook generation | Too slow or confusing | Real-time progress indicator, auto-navigate to results | | Gmail permissions | Privacy concern | Read-only badge, clear privacy messaging | | Achievement plateau | No new goals | Active Quests surface nearest achievements at 80%+ | | Pro paywall | Cost resistance | First notebook free, feature previews in locked state | ## Related Flows Detailed lifecycle states from signup through retention and re-engagement. First-time user experience from download to first value. The five user personas and their unique journeys. How users discover and adopt each feature over time.