> ## Documentation Index > Fetch the complete documentation index at: https://docs.highailabs.com/llms.txt > Use this file to discover all available pages before exploring further. # Re-engagement Flow > Strategies and flows for re-engaging lapsed users — contextual triggers, win-back paths, and persona-specific re-engagement. ## Overview User re-engagement is critical for retention. This flow documents how High IQ identifies at-risk users, what triggers can bring them back, and how the app adapts its experience for returning users. ## Re-engagement Decision Tree ```mermaid theme={null} graph TD A[User Stops Using App] --> B{Days Inactive} B -->|7 days| C[At-Risk: Mild] B -->|14 days| D[At-Risk: Moderate] B -->|30 days| E[Dormant] B -->|90 days| F[Churned] C --> G[Passive Triggers] G --> G1[Achievement almost complete] G --> G2[Restock prediction alert] G --> G3[Daily story waiting] D --> H[Active Triggers] H --> H1[New features announcement] H --> H2[Dispensary menu updated] H --> H3[Database growth milestone] E --> I[Win-Back Triggers] I --> I1[Welcome back experience] I --> I2[Quick sync prompt] I --> I3[Recap of missed insights] F --> J[Re-acquisition] J --> J1[Fresh start option] J --> J2[Data still intact message] ``` ## Return Visit Experience ```mermaid theme={null} sequenceDiagram participant U as User participant App as High IQ participant DB as Convex U->>App: Open app after absence App->>DB: Check last activity date DB-->>App: Days since last activity alt 7-14 Days App->>U: Normal dashboard App->>U: Achievement nudge (if near) else 15-30 Days App->>U: Subtle "Welcome back" header App->>U: Quick Sync suggestion (if Gmail connected) App->>U: Highlight nearest achievement else 31-90 Days App->>U: Welcome back overlay App->>U: Show data summary (strains, orders, etc.) App->>U: Quick actions for re-engagement App->>U: What's new highlights else 90+ Days App->>U: Welcome back with data reassurance App->>U: All your data is still here App->>U: Fresh start suggestions end ``` ## Contextual Re-engagement Triggers ```mermaid theme={null} graph TD A[Trigger Check] --> B{User Data Context} B -->|Has Achievement at 80%+| C[Achievement Nudge] C --> C1[You're 2 favorites away from Curator!] B -->|Stash Running Low| D[Restock Alert] D --> D1[Your Blue Dream supply is running low] B -->|Has Gmail Connected| E[Quick Sync] E --> E1[New orders since your last visit?] B -->|Daily Stories Available| F[Story Notification] F --> F1[Your daily story is ready] B -->|Wishlist Strain Available| G[Availability Alert] G --> G1[A wishlisted strain is at your dispensary] B -->|New Feature Launched| H[Feature Announcement] H --> H1[Check out what's new] B -->|Spending Milestone Approaching| I[Stats Insight] I --> I1[You're close to a spending milestone] ``` ## Persona-Specific Re-engagement ```mermaid theme={null} graph TD A[Lapsed User Returns] --> B{Identify Persona} B -->|Casual Consumer| C[Simple Re-entry] C --> C1[Upload your latest receipt] C --> C2[Browse trending strains] B -->|Connoisseur| D[Data Appeal] D --> D1[New strains added to DB] D --> D2[Continue your rankings] D --> D3[Generate a notebook] B -->|Health-Conscious| E[Pattern Insight] E --> E1[Your consumption patterns] E --> E2[Health sync coming soon] B -->|Budget Optimizer| F[Financial Insight] F --> F1[Spending recap since last visit] F --> F2[Sync latest orders] B -->|Data Nerd| G[Achievement Pull] G --> G1[Achievements waiting to be earned] G --> G2[Streak can be restarted] G --> G3[New stats available] ``` ## Win-Back Flow ```mermaid theme={null} graph TD A[Dormant User Opens App] --> B[Welcome Back Screen] B --> B1[Your data is safe] B --> B2[Summary of your collection] B --> C{Quick Actions} C --> C1[Sync Recent Orders - Gmail] C --> C2[Upload a Receipt] C --> C3[Browse New Strains] C --> C4[Check Your Stats] C1 --> D[Re-populated Dashboard] C2 --> D C3 --> D C4 --> D D --> E[Achievement Nudge] E --> F[User Back in Active Loop] ``` ## Streak Recovery ```mermaid theme={null} graph TD A[Streak Broken] --> B{Which Streak?} B -->|Activity Streak| C[Counter Resets to 0] C --> C1[Previous achievement tiers preserved] C --> C2[Start building new streak] B -->|Daily Stories Streak| D[Counter Resets to 0] D --> D1[Previous tiers preserved] D --> D2[New story available tomorrow] A --> E[Encouragement Message] E --> E1[Streaks can be rebuilt] E --> E2[Focus on new streak goal] ``` ## Edge Cases | Scenario | Behavior | | ---------------------------------------------- | ----------------------------------------------- | | User returns after 1 year | All data intact, welcome back experience | | User returns to expired Pro subscription | Features locked, data preserved, renewal prompt | | User returns with new device | Sign in, data syncs from Convex | | User returns after database grew significantly | New strains available, search works normally | | User returns but forgot password | Password reset flow via Clerk | | Gmail token expired during absence | Re-authorization prompt during Quick Sync | | Achievements earned while dormant (impossible) | No background earning, only on app interaction | | User returns to app update required | App Store redirect for update | ## Related Flows At-risk, dormant, and churned lifecycle states. Achievements as re-engagement hooks. Persona-specific engagement patterns. Re-entry points in the master journey.