Common Causes
App is slow or laggy
App is slow or laggy
Symptoms: Screens take a long time to load, scrolling is choppy, or tapping buttons has a noticeable delay.Solution:
1
Update the app
Performance improvements are included in most updates. Open the App Store, search for “High IQ,” and install the latest version.
2
Restart the app
Force-close High IQ from the app switcher and reopen it. This clears temporary memory and resets internal caches.
3
Free up device memory
Close other apps running in the background. If your device has many apps open simultaneously, iOS may throttle performance.
4
Restart your device
A full device restart clears system-level memory pressure that can slow down all apps.
The Strain Discovery screen loads thousands of strains with real-time search and filtering. If this screen feels slow, it typically improves after the initial data load is cached.
App crashes on launch or during use
App crashes on launch or during use
Symptoms: The app closes unexpectedly, returns to the home screen, or shows a white screen before closing.Solution:
1
Update to the latest version
Most crashes are caused by bugs that have already been fixed. Check the App Store for updates.
2
Check iOS version
High IQ requires iOS 16 or later. Go to Settings > General > Software Update and update if your version is below 16.
3
Free up storage space
If your device has less than 1 GB of free storage, apps may crash due to insufficient space for temporary files. Go to Settings > General > iPhone Storage to check.
4
Reinstall the app
Delete High IQ and reinstall it from the App Store. This removes any corrupted local data. Your account data is stored in the cloud and will sync back after you sign in.
High battery usage
High battery usage
Symptoms: You notice High IQ appearing near the top of your battery usage list in Settings > Battery.Solution:
1
Check screen time
Battery usage often correlates with how long the app was on screen. If you used High IQ for an hour, it is normal for it to use a proportional amount of battery.
2
Check background activity
Go to Settings > General > Background App Refresh and check if High IQ is enabled. For real-time sync to work efficiently, background refresh should be on, but you can disable it to save battery if you only need sync when the app is open.
3
Disable location services if unused
If you enabled location access for dispensary features but do not use them, go to Settings > Privacy & Security > Location Services > High IQ and set it to Never.
Strain search is slow
Strain search is slow
Symptoms: Typing in the strain search bar has a long delay before results appear, or the search spinner runs for more than a few seconds.Solution:
1
Check your connection
Strain search queries the API server. A slow or unstable connection will make search feel sluggish.
2
Be more specific
Searching for single letters or very common terms (like “og”) returns many results and takes longer. Adding more characters narrows the search and speeds up results.
3
Wait for initial load
The first search after opening the app may be slower while the connection warms up. Subsequent searches are faster.
Report generation takes too long
Report generation takes too long
Symptoms: AI-generated reports appear stuck on “Generating…” or take more than 60 seconds to complete.Solution:
1
Keep the app in the foreground
Report generation uses real-time streaming (Server-Sent Events). If you switch to another app while a report is generating, the stream may pause. Keep High IQ open until the report completes.
2
Check your connection
Streaming reports require a stable connection. If you are on a flaky Wi-Fi network, try switching to cellular data.
3
Retry if stuck
If a report has been stuck for more than 2 minutes, go back and regenerate it. Occasional server timeouts can cause a stream to stall.
App uses a lot of storage space
App uses a lot of storage space
Symptoms: High IQ appears to use more storage than expected in Settings > General > iPhone Storage.Solution:
1
Check cached images
High IQ caches strain images locally for faster loading. This cache grows as you browse more strains. Reinstalling the app clears this cache.
2
Reinstall to reset cache
If the app is using an unreasonable amount of storage (500 MB+), delete and reinstall it. Your data is stored in the cloud, so nothing will be lost. The cache will rebuild gradually as you use the app.