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High IQ can import your cannabis purchases from dispensary receipts and order confirmations. If your orders are not importing correctly, this guide walks through common problems and fixes.

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How Order Import Works

High IQ uses AI-powered parsing to extract strain names, quantities, prices, and dispensary information from your orders. The system supports photo capture of physical receipts, Dutchie order integration, and manual entry as a fallback.

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Common Causes

Symptoms: You took a photo of a dispensary receipt, but the app shows “Could not parse receipt,” returns no items, or extracts incorrect information.Solution:
1

Improve photo quality

Make sure the receipt is flat, well-lit, and fully visible in the frame. Avoid shadows, glare, and blurry images. The entire receipt should be readable.
2

Crop to the relevant section

If the receipt is long, focus on the section that lists your cannabis products. The AI performs best when item names and prices are clearly visible.
3

Retry in good lighting

Natural daylight or a bright indoor light works best. Avoid taking photos under dim or colored lighting.
4

Use manual entry as fallback

If the receipt is too faded, wrinkled, or small to photograph clearly, use the manual entry option to add the purchase details yourself.
The AI recognizes receipts from 500+ dispensaries. Even handwritten dispensary notes can sometimes be processed, but printed receipts yield the best results.
Symptoms: You placed an order through Dutchie (online ordering) but it does not show up in High IQ’s order history.Solution:
1

Check the email address

High IQ looks for Dutchie order confirmations sent to the email associated with your account. Make sure your Dutchie account uses the same email as your High IQ sign-in, or that you have connected the correct email.
2

Check your spam folder

Sometimes Dutchie confirmation emails end up in spam or promotions tabs. Make sure the order confirmation email actually arrived.
3

Wait for processing

After placing an order, it may take a few minutes for the confirmation email to arrive and be processed. Check back in 5-10 minutes.
4

Import manually

If automatic import is not working, you can forward the Dutchie confirmation email or use photo capture on the email/receipt to import the order.
Symptoms: The AI parsed your receipt but matched the wrong strains, or strain names are garbled or misspelled.Solution:
1

Edit the imported order

After import, you can edit each line item. Tap on the incorrectly matched strain and search for the correct one from the strain database.
2

Check for abbreviations

Dispensaries often abbreviate strain names on receipts (e.g., “GSC” for Girl Scout Cookies, “GG4” for Gorilla Glue #4). The AI handles most common abbreviations, but unusual ones may need manual correction.
3

Report the mismatch

If a particular dispensary’s receipt format consistently causes issues, let us know. We continuously improve parsing accuracy based on user feedback.
Symptoms: The imported order shows wrong prices, quantities, or weights.Solution:
1

Edit the line items

Tap on any imported item to manually correct the price, quantity, or weight. Your corrections are saved immediately.
2

Check for tax and discounts

The AI attempts to separate product prices from taxes and discounts. If your receipt groups these together, the extracted price may include tax. You can adjust this in the item details.
Receipt formats vary widely between dispensaries. The AI achieves 98.7% accuracy on supported dispensaries, but edge cases with unusual formatting may require manual correction.
Symptoms: The import process starts but fails partway through with an error message.Solution:
1

Check your internet connection

Order import requires sending the receipt image to our servers for AI processing. Make sure you have a stable connection.
2

Check image size

Very large or high-resolution images may time out during upload. If the image is larger than 10 MB, try taking a new photo at standard resolution.
3

Try again

Transient server errors can occasionally occur. Wait 30 seconds and retry the import.
4

Update the app

If import failures persist, check for an app update. Import improvements are shipped regularly.
Symptoms: The app parses the receipt items but does not identify which dispensary the receipt is from, or assigns the wrong dispensary.Solution:
1

Select the dispensary manually

After import, you can assign the correct dispensary from the dispensary list. Search by name or location.
2

Add a new dispensary

If your dispensary is not in our database, you can add it manually with the name and location. Future imports from the same dispensary will then be recognized.

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Supported Import Methods

MethodBest ForAccuracy
Photo capturePhysical receipts, printed labelsHigh (clear photos required)
Dutchie integrationOnline dispensary ordersVery high
Manual entryAny purchaseExact (you enter the data)

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