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High IQ can import your cannabis purchases from dispensary receipts and order confirmations. If your orders are not importing correctly, this guide walks through common problems and fixes.

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How Order Import Works

High IQ uses AI-powered parsing to extract strain names, quantities, prices, and dispensary information from your orders. The system supports photo capture of physical receipts, Gmail Sync for email-based imports, and manual entry as a fallback.

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Common Causes

Symptoms: You took a photo of a dispensary receipt, but the app shows “Could not parse receipt,” returns no items, or extracts incorrect information.Solution:
1

Improve photo quality

Make sure the receipt is flat, well-lit, and fully visible in the frame. Avoid shadows, glare, and blurry images. The entire receipt should be readable.
2

Crop to the relevant section

If the receipt is long, focus on the section that lists your cannabis products. The AI performs best when item names and prices are clearly visible.
3

Retry in good lighting

Natural daylight or a bright indoor light works best. Avoid taking photos under dim or colored lighting.
4

Use manual entry as fallback

If the receipt is too faded, wrinkled, or small to photograph clearly, use the manual entry option to add the purchase details yourself.
The AI recognizes receipts from 500+ dispensaries. Even handwritten dispensary notes can sometimes be processed, but printed receipts yield the best results.
Symptoms: You placed an order through Dutchie (online ordering) but it does not show up in High IQ’s order history.Solution:
1

Check the email address

High IQ looks for Dutchie order confirmations sent to the email associated with your account. Make sure your Dutchie account uses the same email as your High IQ sign-in, or that you have connected the correct email.
2

Check your spam folder

Sometimes Dutchie confirmation emails end up in spam or promotions tabs. Make sure the order confirmation email actually arrived.
3

Wait for processing

After placing an order, it may take a few minutes for the confirmation email to arrive and be processed. Check back in 5-10 minutes.
4

Import manually

If automatic import is not working, you can forward the Dutchie confirmation email or use photo capture on the email/receipt to import the order.
Symptoms: The AI parsed your receipt but matched the wrong strains, or strain names are garbled or misspelled.Solution:
1

Edit the imported order

After import, you can edit each line item. Tap on the incorrectly matched strain and search for the correct one from the strain database.
2

Check for abbreviations

Dispensaries often abbreviate strain names on receipts (e.g., “GSC” for Girl Scout Cookies, “GG4” for Gorilla Glue #4). The AI handles most common abbreviations, but unusual ones may need manual correction.
3

Report the mismatch

If a particular dispensary’s receipt format consistently causes issues, let us know. We continuously improve parsing accuracy based on user feedback.
Symptoms: The imported order shows wrong prices, quantities, or weights.Solution:
1

Edit the line items

Tap on any imported item to manually correct the price, quantity, or weight. Your corrections are saved immediately.
2

Check for tax and discounts

The AI attempts to separate product prices from taxes and discounts. If your receipt groups these together, the extracted price may include tax. You can adjust this in the item details.
Receipt formats vary widely between dispensaries. The AI achieves 98.7% accuracy on supported dispensaries, but edge cases with unusual formatting may require manual correction.
Symptoms: The import process starts but fails partway through with an error message.Solution:
1

Check your internet connection

Order import requires sending the receipt image to our servers for AI processing. Make sure you have a stable connection.
2

Check image size

Very large or high-resolution images may time out during upload. If the image is larger than 10 MB, try taking a new photo at standard resolution.
3

Try again

Transient server errors can occasionally occur. Wait 30 seconds and retry the import.
4

Update the app

If import failures persist, check for an app update. Import improvements are shipped regularly.
Symptoms: The app parses the receipt items but does not identify which dispensary the receipt is from, or assigns the wrong dispensary.Solution:
1

Select the dispensary manually

After import, you can assign the correct dispensary from the dispensary list. Search by name or location.
2

Add a new dispensary

If your dispensary is not in our database, you can add it manually with the name and location. Future imports from the same dispensary will then be recognized.
Symptoms: You ran a Gmail Sync scan but zero candidates were found, even though you know you have dispensary receipts in your inbox.Solution:
1

Save your dispensaries first

Gmail Sync searches for emails from your saved dispensary domains. Go to More > Dispensaries and add your dispensaries with their website URLs. This gives the scanner direct domain matches.
2

Try a wider date range

If you used Quick Sync, tap Try Broader Search to expand the date range back 6 months further. Or use Advanced Options to pick a custom range like “All time.”
3

Check if receipts are in your inbox

Open Gmail in a browser and search for your dispensary’s name. Confirm that order confirmation emails actually exist in your inbox (not archived or in trash).
4

Verify your Google account

Make sure the Gmail account connected to High IQ is the same one that receives your dispensary emails. Check your connected account under the Gmail Sync screen.
Symptoms: The scanning animation runs indefinitely without transitioning to the review screen.Solution:
1

Wait up to 2 minutes

Large scans (especially “All time” date ranges) can take up to 2 minutes. The AI classification step adds additional time. Be patient if the scan is still running.
2

Check your internet connection

Gmail Sync requires a stable connection to process emails on our servers. Switch from cellular to Wi-Fi if possible.
3

Close and reopen

If the scan has been running for more than 3 minutes, close the Gmail Sync screen and reopen it. The scan may have completed in the background and the UI will catch up.
4

Try again

If the scan consistently fails, wait 30 seconds and try again. The system has automatic retry logic, but network interruptions can occasionally cause issues.
Symptoms: Orders you already imported appear again in the sync results.Solution: Duplicate detection is automatic. If you see an order you already imported, it should be marked with a yellow “Already imported” badge during the import step and skipped automatically. If duplicates are being created:
1

Do not worry about re-selecting

Even if the same email appears in the review screen, importing it again will detect the duplicate by Gmail message ID and skip it without creating a second order.
2

Delete duplicate orders manually

If duplicate orders were created before the duplicate detection feature was added, you can delete the extra copies from your order history.
Symptoms: You confirmed an order import and it shows in your order history, but some (or all) of the items are not appearing in your active stash.Cause: Items are only added to your stash when they are matched to a strain in the database. Unmatched items (those that showed a red dot on the Confirm Order screen) are saved to your order history but not to stash.Solution:
1

Find the order in your history

Open the Stash tab, switch to the History tab, and find the order you just imported.
2

Check which items were unmatched

Look for items without a linked strain profile. These are the items blocked from stash.
3

Re-import with corrected names

Go back to Add Order, re-upload or paste the same receipt, and on the Confirm Order screen tap the unmatched item name and retype it. Try the full common name (e.g., “Girl Scout Cookies” instead of “GSC”) and wait for the green match indicator before confirming.
4

Add to stash manually

Alternatively, go to the Stash tab, tap +, and search for the strain by name. Add it directly with the quantity and price from your order.
This gate exists because features like the Cannabis Coach, music player, and restock predictions require a linked strain profile. Items without a match would silently break these features if added to stash.
Symptoms: Some orders show a red X during import while others succeed.Solution:
1

Check the failed orders

Failed imports typically happen when the email body does not contain parseable order data (e.g., marketing emails that matched keywords but are not actual receipts, or receipts in an unusual format).
2

Retry failed orders

After the import completes, tap Retry Failed on the completion screen to attempt the failed orders again. Transient server errors are often resolved on retry.
3

Import manually

For orders that consistently fail, the email format may not be supported by the AI parser. Use the photo capture or text input method to import these orders manually.

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Supported Import Methods

MethodBest ForAccuracy
Gmail SyncBulk importing email receipts from Dutchie, Jane, and 500+ platformsVery high (AI-classified)
Photo capturePhysical receipts, printed labelsHigh (clear photos required)
Manual entryAny purchaseExact (you enter the data)

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