Overview
This page maps the complete user journey through the High IQ mobile app — from the moment a user downloads the app to becoming a power user with deep engagement across all features. Every user passes through distinct phases, each unlocking new capabilities and deepening their relationship with the platform.Master Journey Map
Journey Phases
Phase 0: Pre-Authentication
The user has downloaded the app but has not signed in. They experience a preview version of the dashboard. Key states:
Edge cases:
- User force-quits during sign-up — resumes at last completed step
- User has Google account but declines Gmail permissions — proceeds without Gmail sync
- Network offline during sign-in — error message with retry option
Phase 1: Empty State (First 5 Minutes)
The user has authenticated but has zero data. Every feature shows empty states with clear calls-to-action. Key actions available:- Add a strain manually (search 16,000+ database)
- Upload a receipt photo
- Scan a product label
- Browse strain database
- Connect Gmail for bulk import
- Ask Professor High a question
Phase 2: Active User (First Week)
The user has some data and is exploring features. Key milestones:Phase 3: Engaged User (Weeks 2-4)
Regular usage patterns emerge. The user develops habits around specific features.Phase 4: Power User (Month 2+)
Deep engagement across all features with strong data history.User Progression Metrics
Key Conversion Points
Drop-Off Risk Points
Related Flows
User Lifecycle
Detailed lifecycle states from signup through retention and re-engagement.
Onboarding Flow
First-time user experience from download to first value.
User Personas
The five user personas and their unique journeys.
Feature Adoption
How users discover and adopt each feature over time.