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If you cannot find a strain, your sessions have disappeared, or reports are missing, this guide explains why and how to resolve it.

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Common Causes

Symptoms: You search for a strain by name and it does not appear in search results, or you get a “no results found” message.Solution:
1

Try alternative names

Many strains go by multiple names or abbreviations. For example, “Girl Scout Cookies” may also be listed as “GSC,” and “Gorilla Glue #4” may appear as “GG4” or “Original Glue.” Try variations of the name.
2

Check your spelling

Strain names can be tricky. Try partial searches — for example, search “Blue Dr” instead of “Blue Dream” to see if the strain appears with a slightly different spelling.
3

Browse by lineage or family

If the exact strain is not in the database, you can often find it by browsing its parent strains or its High Family category. Many newer strains share lineage with well-known strains.
4

Request the strain

Contact support to request a strain be added. Our research pipeline processes requested strains, typically adding them within 48 hours.
The High IQ database contains 16,000+ strains and is updated daily through automated research pipelines. New strains are discovered and added continuously from dispensary databases, breeder documentation, and scientific sources.
Symptoms: Strains you previously added to your stash are no longer visible in the Stash tab.Solution:
1

Check the filter or tab

The Stash screen may have filter options (active, archived, all). Make sure you are viewing All items and not filtering to only active or a specific category.
2

Verify your account

Make sure you are signed into the same account where you added the stash items. Go to Settings and confirm your account identity.
3

Pull to refresh

Pull down on the Stash screen to force a sync. If the items were recently added on another device, they should appear after a refresh.
4

Check if items were archived

If you marked stash items as “finished” or “archived,” they may be hidden from the default view. Look for an archive or history section.
Symptoms: You logged a session but it does not appear in your session history or stats.Solution:
1

Check the date range

Session history may default to a recent time range (this week, this month). Expand the date range to see older sessions.
2

Verify the session was saved

If the app crashed or lost connection while you were logging a session, the session may not have been saved. Check for a draft or unsaved session.
3

Force-close and reopen

If you just logged a session and it is not appearing, force-close and reopen the app to trigger a fresh sync.
If you were offline when logging a session, the session should be saved locally and synced when your connection is restored. However, if you force-closed the app before going back online, the session may have been lost. Always ensure you see a confirmation before closing the app.
Symptoms: Previously generated reports are gone, or a newly generated report shows no data.Solution:
1

Check if you have enough data

Reports require sufficient consumption data to generate meaningful insights. If you have only 1-2 stash items and no sessions, reports may show limited or no content.
2

Verify the report finished generating

Reports are generated via streaming and take 30-90 seconds to complete. If you navigated away before the report finished, it may be incomplete.
3

Regenerate the report

If a report appears empty or corrupted, generate a new one. Each report is created fresh with the latest data.
4

Check your account

Reports are tied to your account. If you signed in with a different provider (Apple vs. Google), you may be looking at a different account’s reports.
Symptoms: You favorited multiple strains but the Favorites screen is empty.Solution:
1

Verify you are signed in

Favorites are stored in your cloud account. If you were using the app without being signed in, favorites may have been saved locally and lost on reinstall.
2

Check for account mismatch

If you use both Apple Sign-In and Google Sign-In, each creates a separate account. Make sure you are signed into the account where you added your favorites.
3

Pull to refresh

Pull down on the Favorites screen to force a re-fetch from the server.
Symptoms: A strain profile exists but is missing terpene data, THC percentages, lineage, or other fields.Solution:Not all strain fields are available for every strain. Data availability depends on what public sources and lab results exist for that strain.
  • THC/CBD percentages: Only shown when verified lab data is available. Ranges may vary by batch.
  • Terpene profiles: Requires lab-tested terpene data. Many strains have this, but some do not.
  • Lineage: Some newer or proprietary strains do not have publicly documented parent strains.
  • Effects and flavors: Aggregated from user reports and research. Very new or rare strains may have limited data.
The strain database is updated daily. If a strain is missing data today, check back later — our research pipeline may add it as new sources become available.

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